Called Comcast Corporate Office and operator tr...
A Comcast customer review by GetHuman user ~kat 1974 from November 25th, 2017
Background on ~kat 1974's case
GetHuman: ~kat 1974 - can you tell our other Comcast customers when your case took place?
~kat 1974: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~kat 1974 a list of common Comcast problems)
~kat 1974: "Service Outage" was why I was trying to call.
~kat 1974's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kat 1974: Called Comcast Corporate Office and operator transferred me right over to a Representative. Not even a minute wait, rep was on phone and handled my concerns. THANK YOU JERRY FOR YOUR SERVICE!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~kat 1974: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kat 1974: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~kat 1974: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~kat 1974: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kat 1974 taken from his Comcast customer service problem that occurred on November 19th, 2017.