Comcast unequivocally is one of the worst compa...
A Comcast customer review by GetHuman user ~Comcast Victim from November 26th, 2017
Background on ~Comcast Victim's case
GetHuman: ~Comcast Victim - can you tell our other Comcast customers when your case took place?
~Comcast Victim: Yes. It was evening, on November 24th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Comcast Victim a list of common Comcast problems)
~Comcast Victim: "Technical support" was why I was trying to call.
~Comcast Victim's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Comcast Victim: Comcast unequivocally is one of the worst companies to open in the history America. They only have customers due to their monopoly. If another Cable Company was allowed to enter their area, Comcast would experience massive layoffs due to their customers jumping ship to escape them! I don't dislike them* I HATE THEM! And their customer service is nonexistent. This can't be from the bottom up it has to be from the top down! This company is terrible!! I was on the phone with five different people for five hours! They give you the runaround for your money that's for sure. I HATE GIVING THEM MY MONEY!!!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Comcast Victim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Comcast Victim: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Comcast Victim: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Comcast Victim: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Comcast Victim taken from his Comcast customer service problem that occurred on November 24th, 2017.