I've called Comcast-Xfinity several times for t...
A Comcast customer review by GetHuman user GetHuman-gaiden7 from November 29th, 2017
Background on GetHuman-gaiden7's case
GetHuman: GetHuman-gaiden7 - can you tell our other Comcast customers when your case took place?
GetHuman-gaiden7: Yes. It was late at night, on November 25th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-gaiden7 a list of common Comcast problems)
GetHuman-gaiden7: "Streaming or Download Trouble" was why I was trying to call.
GetHuman-gaiden7's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-gaiden7: I've called Comcast-Xfinity several times for the same issue yet there's been no fix. Slow speeds* one might as well go with AT&T because at least they know they'll be getting what they pay for- "skyrocket pricing with for minimal value".*And their overnight Technical Support is horrible! I've must've dealt with the Technical Support team so much so that I've managed to troubleshoot my own issues sometimes.*It's not right and it's not fair to the consumer and chances are... nobody's paying attention to how far Comcast has their hands in the consumers' pockets.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-gaiden7: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-gaiden7: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-gaiden7: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-gaiden7: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-gaiden7 taken from his Comcast customer service problem that occurred on November 25th, 2017.