Comcast: No one to take my call. Previous agent agreed...
A Comcast customer review by GetHuman user ~cecil allf from November 25th, 2017
Background on ~cecil allf's case
GetHuman: ~cecil allf - can you tell our other Comcast customers when your case took place?
~cecil allf: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~cecil allf a list of common Comcast problems)
~cecil allf: "Technical support" was why I was trying to call.
~cecil allf's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cecil allf: No one to take my call. Previous agent agreed to remove charges for a service call for which I was told would not be made for a repair.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~cecil allf: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cecil allf: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~cecil allf: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~cecil allf: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cecil allf taken from his Comcast customer service problem that occurred on November 17th, 2017.