Request to send equipment back to comcast via U...
A Comcast customer review by GetHuman user ~Cable Bundle Games from November 26th, 2017
Background on ~Cable Bundle Games's case
GetHuman: ~Cable Bundle Games - can you tell our other Comcast customers when your case took place?
~Cable Bundle Games: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Cable Bundle Games a list of common Comcast problems)
~Cable Bundle Games: "Update account information" was why I was trying to call.
~Cable Bundle Games's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cable Bundle Games: Request to send equipment back to comcast via UPS. CSR could never understand my request and offered * or * different things but not what I wanted. She finally hung up on me or at least the phone went dead...following her brain.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Cable Bundle Games: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cable Bundle Games: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Cable Bundle Games: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Cable Bundle Games: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cable Bundle Games taken from his Comcast customer service problem that occurred on November 19th, 2017.