Comcast: This phone number went straight through to a he...
A Comcast customer review by GetHuman user ~alannorthcott from November 25th, 2017
Background on ~alannorthcott's case
GetHuman: ~alannorthcott - can you tell our other Comcast customers when your case took place?
~alannorthcott: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~alannorthcott a list of common Comcast problems)
~alannorthcott: "Update account information" was why I was trying to call.
~alannorthcott's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alannorthcott: This phone number went straight through to a helpful person. I hung up, feeling reassured in my decision to switch to Comcast. Unfortunately, the information she gave was wrong, going to a discontinued number, and the message on this referenced me to a dealer, who again could not help me. I am still trying to resolve the matter, as the phone keeps getting disconnected from any agents.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~alannorthcott: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alannorthcott: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~alannorthcott: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~alannorthcott: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alannorthcott taken from his Comcast customer service problem that occurred on November 17th, 2017.