Comcast: You're so pissed off at the robot that it's har...
A Comcast customer review by GetHuman user GetHuman-tingtang from December 3rd, 2017
Background on GetHuman-tingtang's case
GetHuman: GetHuman-tingtang - can you tell our other Comcast customers when your case took place?
GetHuman-tingtang: Sure. It was evening, on November 25th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tingtang a list of common Comcast problems)
GetHuman-tingtang: "Billing" was why I was trying to call.
GetHuman-tingtang's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tingtang: You're so pissed off at the robot that it's hard to be polite when you finally get to a human . The human is then forced by Comcast to ask you the same questions you just answered to the robot. **The solution is not answering the robot's f***ing questions. Just mash the keys, focusing on star, zero, and pound, until you get to talk to a person. Then they can probably transfer you to the right place without having to deal with the robot.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-tingtang: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tingtang: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-tingtang: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-tingtang: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tingtang taken from his Comcast customer service problem that occurred on November 25th, 2017.