Computershare escheated shares my wife and I he...
A Computershare customer review by GetHuman user ~crm from November 20th, 2017
Background on ~crm's case
GetHuman: ~crm - can you tell our other Computershare customers when your case took place?
~crm: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Computershare, and if so, how?
GetHuman: And which of these common Computershare customer issues best describes the reason you wanted to talk to them?
(Shows ~crm a list of common Computershare problems)
~crm: "Track order" was why I was trying to call.
~crm's review of Computershare customer service
GetHuman: So how would you sum up your experience for GetHuman's Computershare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~crm: Computershare escheated shares my wife and I held in Mattel wihtout notice. When I called to fix the problem, the operator, a Mr. Robibillo, told me it was a legal matter I needed to address with the state of Illinois. He refused to allow me to speak to a supervisor. I thought government theft of property only occurred in third world countries
GetHuman: Let's quantify your experience contacting Computershare. On a scale of 1 to 5, how easy is it go get help on a Computershare problem?
~crm: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~crm: I'd give them a four out of five on communication.
GetHuman: And what about Computershare's ability to quickly and effectively address your problem?
~crm: For that I would say five out of five.
GetHuman: And finally- any advice for other Computershare customers?
~crm: Call them early in the day or late. Don't forget any personal or account information you might need for Computershare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~crm taken from his Computershare customer service problem that occurred on November 14th, 2017.