Computershare: very unprofessional, very rigid, very unhelpful...
A Computershare customer review by GetHuman user GetHuman-331525 from October 28th, 2017
Background on GetHuman-331525's case
GetHuman: GetHuman-331525 - can you tell our other Computershare customers when your case took place?
GetHuman-331525: Yes I can. It was morning, on October 19th.
GetHuman: Did you reach out to Computershare, and if so, how?
GetHuman: And which of these common Computershare customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-331525 a list of common Computershare problems)
GetHuman-331525: "Technical support" was why I was trying to call.
GetHuman-331525's review of Computershare customer service
GetHuman: So how would you sum up your experience for GetHuman's Computershare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-331525: very unprofessional, very rigid, very unhelpful. I make sure I will never ever deal with them again. Their business aproach is from the stone age.
GetHuman: Let's quantify your experience contacting Computershare. On a scale of 1 to 5, how easy is it go get help on a Computershare problem?
GetHuman-331525: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-331525: I'd give them a three out of five on communication.
GetHuman: And what about Computershare's ability to quickly and effectively address your problem?
GetHuman-331525: For that I would say two out of five.
GetHuman: And finally- any advice for other Computershare customers?
GetHuman-331525: Call them early in the day or late. Don't forget any personal or account information you might need for Computershare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-331525 taken from his Computershare customer service problem that occurred on October 19th, 2017.