I want to speak to the local Costco store to fi...
A Costco customer review by GetHuman user ~DO NOT UNDERSTAND from November 21st, 2017
Background on ~DO NOT UNDERSTAND's case
GetHuman: ~DO NOT UNDERSTAND - can you tell our other Costco customers when your case took place?
~DO NOT UNDERSTAND: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Costco, and if so, how?
GetHuman: And which of these common Costco customer issues best describes the reason you wanted to talk to them?
(Shows ~DO NOT UNDERSTAND a list of common Costco problems)
~DO NOT UNDERSTAND: "Cancel order" was why I was trying to call.
~DO NOT UNDERSTAND's review of Costco customer service
GetHuman: So how would you sum up your experience for GetHuman's Costco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DO NOT UNDERSTAND: I want to speak to the local Costco store to find out if I they have time to complete an oil change today for my car. It is IMPOSSIBLE to call the store - it is IMPOSSIBLE to find the phone number and it is TOO LONG to wait * or more minutes for someone to answer *-***-***-****. For a huge enterprise, the telephone customer service is VERY VERY POOR!
GetHuman: Let's quantify your experience contacting Costco. On a scale of 1 to 5, how easy is it go get help on a Costco problem?
~DO NOT UNDERSTAND: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DO NOT UNDERSTAND: I'd give them a five out of five on communication.
GetHuman: And what about Costco's ability to quickly and effectively address your problem?
~DO NOT UNDERSTAND: For that I would say four out of five.
GetHuman: And finally- any advice for other Costco customers?
~DO NOT UNDERSTAND: Call them early in the day or late. Don't forget any personal or account information you might need for Costco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DO NOT UNDERSTAND taken from his Costco customer service problem that occurred on November 12th, 2017.