Costco: You need to hire customer service that knows to...
A Costco customer review by GetHuman user GetHuman-291352 from November 26th, 2017
Background on GetHuman-291352's case
GetHuman: GetHuman-291352 - can you tell our other Costco customers when your case took place?
GetHuman-291352: Yeah. It was evening, on November 22nd.
GetHuman: Did you reach out to Costco, and if so, how?
GetHuman: And which of these common Costco customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-291352 a list of common Costco problems)
GetHuman-291352: "Complaint" was why I was trying to call.
GetHuman-291352's review of Costco customer service
GetHuman: So how would you sum up your experience for GetHuman's Costco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-291352: You need to hire customer service that knows to deal with customers. They are rude. Told me that Costco is not responsible for what is described by the factory even though it was sold by Costco. I bought a Dell Inspiron **** described as *.* laptop wireless. When I used the computer it was not *.* and had to be installed. The wireless also was not installed. I paid for the computer I did not get as described in Costco flier. I will file a complaint to Consumer Products Commerce. AND spread
GetHuman: Let's quantify your experience contacting Costco. On a scale of 1 to 5, how easy is it go get help on a Costco problem?
GetHuman-291352: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-291352: I'd give them a five out of five on communication.
GetHuman: And what about Costco's ability to quickly and effectively address your problem?
GetHuman-291352: For that I would say four out of five.
GetHuman: And finally- any advice for other Costco customers?
GetHuman-291352: Call them early in the day or late. Don't forget any personal or account information you might need for Costco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-291352 taken from his Costco customer service problem that occurred on November 22nd, 2017.