I placed the order with Costco.ca and it was ca...
A Costco customer review by GetHuman user ~Very Pissed from November 22nd, 2017
Background on ~Very Pissed 's case
GetHuman: ~Very Pissed - can you tell our other Costco customers when your case took place?
~Very Pissed : Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Costco, and if so, how?
GetHuman: And which of these common Costco customer issues best describes the reason you wanted to talk to them?
(Shows ~Very Pissed a list of common Costco problems)
~Very Pissed : "Change order" was why I was trying to call.
~Very Pissed 's review of Costco customer service
GetHuman: So how would you sum up your experience for GetHuman's Costco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very Pissed : I placed the order with Costco.ca and it was cancelled twice.**First order I received a cancellation email claiming it was out of stock while still available in Costco website. I called costumer service to find out what is going on and she said it was cancelled by mistake and I can place another order. After a week I went to check my order status under my account at Costco.ca and found out that the second order was cancelled too. No email, NOTHING.**Called again and I was told that they were out of stock, even though a day before that I checked the item was still on their site, ON STOCK. Customer service rep was rude and was no help at all. I have been Costco's loyal EXECUTIVE customer for ** years spent tons of money and this is how I get treated from their SUPERIOR CUSTOMER SERVICE REP. SHAME ON YOU.**YOUR CUSTOMER SERVICE *****.I WILL MAKE SURE TO SPREAD MY WORD AROUND.**I AM VERY PISSED OFF.
GetHuman: Let's quantify your experience contacting Costco. On a scale of 1 to 5, how easy is it go get help on a Costco problem?
~Very Pissed : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very Pissed : I'd give them a three out of five on communication.
GetHuman: And what about Costco's ability to quickly and effectively address your problem?
~Very Pissed : For that I would say two out of five.
GetHuman: And finally- any advice for other Costco customers?
~Very Pissed : Call them early in the day or late. Don't forget any personal or account information you might need for Costco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very Pissed taken from his Costco customer service problem that occurred on November 14th, 2017.