Costco: Switched to a different (organic) version of th...
A Costco customer review by GetHuman user GetHuman-prosdds from December 2nd, 2017
Background on GetHuman-prosdds's case
GetHuman: GetHuman-prosdds - can you tell our other Costco customers when your case took place?
GetHuman-prosdds: Yes I can. It was afternoon, on November 24th.
GetHuman: Did you reach out to Costco, and if so, how?
GetHuman: And which of these common Costco customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-prosdds a list of common Costco problems)
GetHuman-prosdds: "Missing Order" was why I was trying to call.
GetHuman-prosdds's review of Costco customer service
GetHuman: So how would you sum up your experience for GetHuman's Costco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-prosdds: Switched to a different (organic) version of the same brand food which is horrible
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-prosdds: After ** years, Costco switched their Fresh Food Concepts brand of Traditional Hummus to the "Organic" version from the same company. It is sour, runny and you absolutely cannot remove the plastic seal without a sharp knife. Impossible to pull it off. I am sure it costs more too as it now includes the magic rip-off word "Organic"
GetHuman: Let's quantify your experience contacting Costco. On a scale of 1 to 5, how easy is it go get help on a Costco problem?
GetHuman-prosdds: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-prosdds: I'd give them a four out of five on communication.
GetHuman: And what about Costco's ability to quickly and effectively address your problem?
GetHuman-prosdds: For that I would say five out of five.
GetHuman: And finally- any advice for other Costco customers?
GetHuman-prosdds: Call them early in the day or late. Don't forget any personal or account information you might need for Costco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-prosdds taken from his Costco customer service problem that occurred on November 24th, 2017.