Costco: Hawaii was still America the last time I checke...
A Costco customer review by GetHuman user GetHuman-kathrynn from December 3rd, 2017
Background on GetHuman-kathrynn's case
GetHuman: GetHuman-kathrynn - can you tell our other Costco customers when your case took place?
GetHuman-kathrynn: Sure. It was afternoon, on November 30th.
GetHuman: Did you reach out to Costco, and if so, how?
GetHuman: And which of these common Costco customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kathrynn a list of common Costco problems)
GetHuman-kathrynn: "Complaint" was why I was trying to call.
GetHuman-kathrynn's review of Costco customer service
GetHuman: So how would you sum up your experience for GetHuman's Costco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kathrynn: Hawaii was still America the last time I checked. I checked out today in Hawaii Kai Costco and th...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-kathrynn: Hawaii was still America the last time I checked. I checked out today in Hawaii Kai Costco and the guy checking me out was speaking in Japanese to the guy scanning the items. They were both specking to each other in Japanese. Okay no big deal. Then while I am standing in line a guy in line behind me somehow knows the checker and they start talking to each other in Japanese while I am waiting to have my items checked. The guy behind me asked the checker something and the checker picked up the intercom phone and in Japanese asked for something over the store audio system. I heard it over the loud speaker which means everyone in the store also heard it. It seems odd that all of a sudden the American Costco in Hawaii has now gone Japanese. When did this happen?
GetHuman: Let's quantify your experience contacting Costco. On a scale of 1 to 5, how easy is it go get help on a Costco problem?
GetHuman-kathrynn: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kathrynn: I'd give them a four out of five on communication.
GetHuman: And what about Costco's ability to quickly and effectively address your problem?
GetHuman-kathrynn: For that I would say five out of five.
GetHuman: And finally- any advice for other Costco customers?
GetHuman-kathrynn: Call them early in the day or late. Don't forget any personal or account information you might need for Costco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kathrynn taken from his Costco customer service problem that occurred on November 30th, 2017.