Costco: Bad. Bad bad
A Costco customer review by GetHuman user GetHuman-jimwlee from November 29th, 2017
Background on GetHuman-jimwlee's case
GetHuman: GetHuman-jimwlee - can you tell our other Costco customers when your case took place?
GetHuman-jimwlee: Yeah. It was morning, on November 25th.
GetHuman: Did you reach out to Costco, and if so, how?
GetHuman: And which of these common Costco customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jimwlee a list of common Costco problems)
GetHuman-jimwlee: "Refund a Charge" was why I was trying to call.
GetHuman-jimwlee's review of Costco customer service
GetHuman: So how would you sum up your experience for GetHuman's Costco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jimwlee: Bad. Bad bad
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-jimwlee: I shopped Costco in Tempe AZ last week (****). I went to do general shopping and to pick up an $*** Champion portable electrical generator.**I found the item but was way to heavy for me to lift by myself and would not fit the grocery cart. I went over near the stocking - frozen food area in the back looking for help. The generator box said it was over two hundred pounds and was stacked two high. **I found a young man who was talking to a female worker and asked for help. All I wanted was for him to go into the back ( we were near the back of the store) and pull out a flat bed cart as I've seen them back there. He chose not to help me get the cart or lift the item but instead disappeared into the back area and reappeared saying that someone would be out to help me. I asked him to get me flat be as it was obvious it was needed and would he call back on the radio to see if the the person could hurry up as I was on a tight schedule to pick up kids. **He not only told me he did not have a radio but was unwilling to go back and when I asked about the flat bed cart he told me "he was not my slave". I was waiting by a food demo person who heard it all. The associate walk away pushing his cart of card board boxes. The food demo person and I looked at each other and basically came to the conclusion this was a case of a millennial worker who was not trained and if so did not give a -"fill in your word" and who was at least lazy. **Two other associates came out and they got a flat cart and it took all of us to man handle the generator down. I decided to skip the rest of my shopping. I calmed down enough to to complain to the supervisor on my way out. I am totally incensed that associate believes a customer asking for help constitutes him being a slave to him and basically walking away. The two who came outdid their job and it took all of us to pull down the generator and steady the flat cart.** I will be sure to tell others of this lack of customer service and back talk.**Jim - Very Disappointed customer,
GetHuman: Let's quantify your experience contacting Costco. On a scale of 1 to 5, how easy is it go get help on a Costco problem?
GetHuman-jimwlee: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jimwlee: I'd give them a two out of five on communication.
GetHuman: And what about Costco's ability to quickly and effectively address your problem?
GetHuman-jimwlee: For that I would say five out of five.
GetHuman: And finally- any advice for other Costco customers?
GetHuman-jimwlee: Call them early in the day or late. Don't forget any personal or account information you might need for Costco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jimwlee taken from his Costco customer service problem that occurred on November 25th, 2017.