Costco: Just want to suggest better com stomper service...

A Costco customer review by GetHuman user GetHuman-joephot from November 30th, 2017

Background on GetHuman-joephot's case

GetHuman: GetHuman-joephot - can you tell our other Costco customers when your case took place?
GetHuman-joephot: Yeah. It was afternoon, on November 27th.
GetHuman: Did you reach out to Costco, and if so, how?
GetHuman-joephot: I used the 800-220-6000 number I found for on the GetHuman Costco customer phone number page I was on: Costco Customer Service Phone Number
GetHuman: And which of these common Costco customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-joephot a list of common Costco problems)
GetHuman-joephot: "Refund a Charge" was why I was trying to call.

GetHuman-joephot's review of Costco customer service

GetHuman: So how would you sum up your experience for GetHuman's Costco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-joephot: Just want to suggest better com stomper service at the register
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-joephot: I would like to see your baggers trained better. I use reusable bags and they never bag them right, over stuff and crush what's underneath or under pack and leave items in the many people use reusable bags so maybe train the people better
GetHuman: Let's quantify your experience contacting Costco. On a scale of 1 to 5, how easy is it go get help on a Costco problem?
GetHuman-joephot: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-joephot: I'd give them a two out of five on communication.
GetHuman: And what about Costco's ability to quickly and effectively address your problem?
GetHuman-joephot: For that I would say five out of five.
GetHuman: And finally- any advice for other Costco customers?
GetHuman-joephot: Call them early in the day or late. Don't forget any personal or account information you might need for Costco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-joephot taken from his Costco customer service problem that occurred on November 27th, 2017.


3.17 of 5 stars | 66 reviews

GetHuman-joephot's Costco Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Costco, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Costco in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!