Costco: NO ONE EVER ANSWERED, PUT ME ON HOLD FOR ONE HO...
A Costco customer review by GetHuman user ~Maria from November 22nd, 2017
Background on ~Maria's case
GetHuman: ~Maria - can you tell our other Costco customers when your case took place?
~Maria: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Costco, and if so, how?
GetHuman: And which of these common Costco customer issues best describes the reason you wanted to talk to them?
(Shows ~Maria a list of common Costco problems)
~Maria: "Warranty claim" was why I was trying to call.
~Maria's review of Costco customer service
GetHuman: So how would you sum up your experience for GetHuman's Costco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maria: NO ONE EVER ANSWERED, PUT ME ON HOLD FOR ONE HOUR AND ** MIN. JUST TO FIND IF THEY HAVE TIRES ON STOCK AT THE ROSEDALE STORE IN BAKERSFIELD! YOU PAID A MEMBERSHIP FOR THIS? HORRIBLE SERVICE!!!
GetHuman: Let's quantify your experience contacting Costco. On a scale of 1 to 5, how easy is it go get help on a Costco problem?
~Maria: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maria: I'd give them a five out of five on communication.
GetHuman: And what about Costco's ability to quickly and effectively address your problem?
~Maria: For that I would say three out of five.
GetHuman: And finally- any advice for other Costco customers?
~Maria: Call them early in the day or late. Don't forget any personal or account information you might need for Costco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Maria taken from his Costco customer service problem that occurred on November 15th, 2017.