My family and I shopped at Costco on...

A Costco customer review by GetHuman user ~THEMARTINS from November 28th, 2017

Background on ~THEMARTINS's case

GetHuman: ~THEMARTINS - can you tell our other Costco customers when your case took place?
~THEMARTINS: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Costco, and if so, how?
~THEMARTINS: I used the 800-220-6000 number I found for on the GetHuman Costco customer phone number page I was on: Costco Customer Service Phone Number
GetHuman: And which of these common Costco customer issues best describes the reason you wanted to talk to them?
(Shows ~THEMARTINS a list of common Costco problems)
~THEMARTINS: "Change order" was why I was trying to call.

~THEMARTINS's review of Costco customer service

GetHuman: So how would you sum up your experience for GetHuman's Costco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~THEMARTINS: My family and I shopped at Costco on *-**-*****at the New Rochelle Location.*We were treated with one of the best demos we have seen ever at a Costco location.*Chef Gregory Adams representing blendtec made our shopping experience delightful.*His energy, Kindness and knowledge was indeed a treat.*He especially paid great attention to our handicapped daughter. He made her smile, laugh and even took a picture with her.*All of your staff doing Demonstrations should be as professional and happy as Chef Gregory.*We bought * blendtec blenders and are so pleased and fortunate enough to be at that store at that time.**Best,*The Martin Family
GetHuman: Let's quantify your experience contacting Costco. On a scale of 1 to 5, how easy is it go get help on a Costco problem?
~THEMARTINS: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~THEMARTINS: I'd give them a five out of five on communication.
GetHuman: And what about Costco's ability to quickly and effectively address your problem?
~THEMARTINS: For that I would say three out of five.
GetHuman: And finally- any advice for other Costco customers?
~THEMARTINS: Call them early in the day or late. Don't forget any personal or account information you might need for Costco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~THEMARTINS taken from his Costco customer service problem that occurred on November 19th, 2017.

Costco

3.17 of 5 stars | 66 reviews

~THEMARTINS's Costco Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Costco, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Costco in any way.

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