Costco: I order every *wks for my office and for the la...

A Costco customer review by GetHuman user ~Mickey S. from November 28th, 2017

Background on ~Mickey S.'s case

GetHuman: ~Mickey S. - can you tell our other Costco customers when your case took place?
~Mickey S.: Yeah. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Costco, and if so, how?
~Mickey S.: I used the 800-774-2678 number I found for on the GetHuman Costco customer phone number page I was on: Costco Customer Service Phone Number
GetHuman: And which of these common Costco customer issues best describes the reason you wanted to talk to them?
(Shows ~Mickey S. a list of common Costco problems)
~Mickey S.: "Cancel order" was why I was trying to call.

~Mickey S.'s review of Costco customer service

GetHuman: So how would you sum up your experience for GetHuman's Costco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mickey S.: I order every *wks for my office and for the last *mnts I have received **. rotten food**. expired food **. freezer burn on my frozen food and my FRUIT! why is fruit in the freezer stuff **. and now my order is really late! **. when I call to get help with these problems I get dicked around!!! no one returns calls or they send you to a number that rings a couple of times and hangs up!!**the only ones I've talk to that showed that they cared about solving this problem was ShoShawna and Chuck. Thank you both for taking the time to help me :) **Mickey Solaiza*Iron Construction, Inc.
GetHuman: Let's quantify your experience contacting Costco. On a scale of 1 to 5, how easy is it go get help on a Costco problem?
~Mickey S.: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mickey S.: I'd give them a five out of five on communication.
GetHuman: And what about Costco's ability to quickly and effectively address your problem?
~Mickey S.: For that I would say five out of five.
GetHuman: And finally- any advice for other Costco customers?
~Mickey S.: Call them early in the day or late. Don't forget any personal or account information you might need for Costco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mickey S. taken from his Costco customer service problem that occurred on November 27th, 2017.


3.17 of 5 stars | 66 reviews

~Mickey S.'s Costco Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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