Cricket Wireless: They are horrible at customer service you can n...
A Cricket Wireless customer review by GetHuman user ~Kyle fraunfelder from November 15th, 2017
Background on ~Kyle fraunfelder's case
GetHuman: ~Kyle fraunfelder - can you tell our other Cricket Wireless customers when your case took place?
~Kyle fraunfelder: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Kyle fraunfelder a list of common Cricket Wireless problems)
~Kyle fraunfelder: "Overcharge/Strange charge" was why I was trying to call.
~Kyle fraunfelder's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kyle fraunfelder: They are horrible at customer service you can never talk to a real person when there is a issue I need help with and when you do get ahold of them which is NEVER!!! Or have to walk down to these so called "customer service centers" they are rude ,dumb and unwilling to help. I'm tired of this bull they are horrible!!!!
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~Kyle fraunfelder: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kyle fraunfelder: I'd give them a three out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~Kyle fraunfelder: For that I would say four out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~Kyle fraunfelder: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kyle fraunfelder taken from his Cricket Wireless customer service problem that occurred on November 10th, 2017.