Cub Cadet: Outside edges of front tires are wearing out af...
A Cub Cadet customer review by GetHuman user ~JayJay from November 27th, 2017
Background on ~JayJay's case
GetHuman: ~JayJay - can you tell our other Cub Cadet customers when your case took place?
~JayJay: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Cub Cadet, and if so, how?
GetHuman: And which of these common Cub Cadet customer issues best describes the reason you wanted to talk to them?
(Shows ~JayJay a list of common Cub Cadet problems)
~JayJay: "Where to buy" was why I was trying to call.
~JayJay's review of Cub Cadet customer service
GetHuman: So how would you sum up your experience for GetHuman's Cub Cadet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JayJay: Outside edges of front tires are wearing out after a year and a half. Gentleman who picked up the LTX **** tractor for repair said others are having the same problem complaint, the front tires*wheels are toed in and wearing out. Identical answer to the wording was given by dealer and company "Must be turning on sidewalk (I have none)or driveway or when cutting grass". My neighbor laughed one day when I was cutting grass and said your front end is bowed-you have a bad toe in problem, look at your tire wear. The same remark about the front end and wearing out tires was made by my son. I am an old farm boy and front tires just do not wear out in a year and a half. The tire on the lawn tractor I replaced was ** years old, * acres with ** trees to cut around and same tires from day one. WHAT IS CUB CADET TRYING TO HIDE??? Are they hiding a problem or using cheap tires. Called @ *:** hold, *:** a human voice, problem, *:** on hold, **** another person answered, problem again, *:** an a
GetHuman: Let's quantify your experience contacting Cub Cadet. On a scale of 1 to 5, how easy is it go get help on a Cub Cadet problem?
~JayJay: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JayJay: I'd give them a three out of five on communication.
GetHuman: And what about Cub Cadet's ability to quickly and effectively address your problem?
~JayJay: For that I would say four out of five.
GetHuman: And finally- any advice for other Cub Cadet customers?
~JayJay: Call them early in the day or late. Don't forget any personal or account information you might need for Cub Cadet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JayJay taken from his Cub Cadet customer service problem that occurred on November 20th, 2017.