DHL (Canada): Dad needed helped with pars number, tried calli...
A DHL (Canada) customer review by GetHuman user ~FrustratedCustomer from November 20th, 2017
Background on ~FrustratedCustomer's case
GetHuman: ~FrustratedCustomer - can you tell our other DHL (Canada) customers when your case took place?
~FrustratedCustomer: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to DHL (Canada), and if so, how?
GetHuman: And which of these common DHL (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~FrustratedCustomer a list of common DHL (Canada) problems)
~FrustratedCustomer: "Track order" was why I was trying to call.
~FrustratedCustomer's review of DHL (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FrustratedCustomer: Dad needed helped with pars number, tried calling to get a better perspective as my dad has poor English. The only response I got was office hours from *-* and they are closed. Now I even went and called the ** hour DHL Sarnia line, I press * as an option to talk to a representative which was a pure garbage as after the phone stops ringing it goes directly back to the menu. This is some crappy service and needs to be fixed asap.
GetHuman: Let's quantify your experience contacting DHL (Canada). On a scale of 1 to 5, how easy is it go get help on a DHL (Canada) problem?
~FrustratedCustomer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FrustratedCustomer: I'd give them a two out of five on communication.
GetHuman: And what about DHL (Canada)'s ability to quickly and effectively address your problem?
~FrustratedCustomer: For that I would say three out of five.
GetHuman: And finally- any advice for other DHL (Canada) customers?
~FrustratedCustomer: Call them early in the day or late. Don't forget any personal or account information you might need for DHL (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FrustratedCustomer taken from his DHL (Canada) customer service problem that occurred on November 17th, 2017.