DHL (Canada): Horrible company...its been * days and still wa...

A DHL (Canada) customer review by GetHuman user ~Rics from November 20th, 2017

Background on ~Rics's case

GetHuman: ~Rics - can you tell our other DHL (Canada) customers when your case took place?
~Rics: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to DHL (Canada), and if so, how?
~Rics: I used the 855-345-7447 number I found for on the GetHuman DHL (Canada) customer phone number page I was on: DHL (Canada) Customer Service Phone Number
GetHuman: And which of these common DHL (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~Rics a list of common DHL (Canada) problems)
~Rics: "Lost Package" was why I was trying to call.

~Rics's review of DHL (Canada) customer service

GetHuman: So how would you sum up your experience for GetHuman's DHL (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rics: Horrible company...its been * days and still waiting for my parcel. When i call, they keep on saying somebody will call you. Worst company to deal with. Never recommend DHL to anyone. Bdw i am still waiting for my package..
GetHuman: Let's quantify your experience contacting DHL (Canada). On a scale of 1 to 5, how easy is it go get help on a DHL (Canada) problem?
~Rics: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rics: I'd give them a three out of five on communication.
GetHuman: And what about DHL (Canada)'s ability to quickly and effectively address your problem?
~Rics: For that I would say two out of five.
GetHuman: And finally- any advice for other DHL (Canada) customers?
~Rics: Call them early in the day or late. Don't forget any personal or account information you might need for DHL (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rics taken from his DHL (Canada) customer service problem that occurred on November 16th, 2017.

DHL (Canada)

2.60 of 5 stars | 56 reviews

~Rics's DHL (Canada) Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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