DHL (Canada): Once I got through the lengthy automated menu...
A DHL (Canada) customer review by GetHuman user ~MoMac from November 26th, 2017
Background on ~MoMac's case
GetHuman: ~MoMac - can you tell our other DHL (Canada) customers when your case took place?
~MoMac: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to DHL (Canada), and if so, how?
GetHuman: And which of these common DHL (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~MoMac a list of common DHL (Canada) problems)
~MoMac: "Track item" was why I was trying to call.
~MoMac's review of DHL (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MoMac: Once I got through the lengthy automated menu, I had to wait for over ** minutes to speak with someone who was pleasant but absolutely no help. I have been trying for almost * months to clear up a matter with this company and still I continue to get automated phone calls - every day - telling me that I have an outstanding account with them. I paid the amount owing, via Visa, on the day of the delivery and I have provided DHL with a copy of my Visa statement evidencing my payment on said date. For some reason, DHL can't seem to get it through their heads that I've made this payment. This company is very poorly run.
GetHuman: Let's quantify your experience contacting DHL (Canada). On a scale of 1 to 5, how easy is it go get help on a DHL (Canada) problem?
~MoMac: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MoMac: I'd give them a four out of five on communication.
GetHuman: And what about DHL (Canada)'s ability to quickly and effectively address your problem?
~MoMac: For that I would say five out of five.
GetHuman: And finally- any advice for other DHL (Canada) customers?
~MoMac: Call them early in the day or late. Don't forget any personal or account information you might need for DHL (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MoMac taken from his DHL (Canada) customer service problem that occurred on November 17th, 2017.