DISH: It's been almost two years ( * more months...
A DISH customer review by GetHuman user ~Brian from November 21st, 2017
Background on ~Brian's case
GetHuman: ~Brian - can you tell our other DISH customers when your case took place?
~Brian: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Brian a list of common DISH problems)
~Brian: "Lower My Bill" was why I was trying to call.
~Brian's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brian: It's been almost two years ( * more months ) , I'm counting days from the fist month that I've got Dish network to just get away from them. Service is awful, the sounds disappears every few hours for about ** sec. or so, they changed * receivers, the main cable that comes to the house, the dish itself, the wall connection, they even made me change the power outlets on the wall, now they're asking me to buy a new TV, ( My TV is * year old Sony. I don't think it's that old) From the first month I tried to close my account but they threaten me with penalty and things. Once I had a very bad experience with their billing department, the exact conversation was:*Me: " Sir I don't understand the way that you are explain it to me, is it possible to speak to a manager "*Support (in a very offensive tone) : " You wannat talk to my manager, I'll put you on hold to see if he has time to talk to you" *Me: "Why do you get mad at me, all I'm asking for is for someone else explaining to me why I'm be
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Brian: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brian: I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Brian: For that I would say four out of five.
GetHuman: And finally- any advice for other DISH customers?
~Brian: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brian taken from his DISH customer service problem that occurred on November 12th, 2017.