PLEASE PEOPLE STAY AWAY FROM DISH NETWORK. THEY...
A DISH customer review by GetHuman user ~jean max voltaire from November 21st, 2017
Background on ~jean max voltaire's case
GetHuman: ~jean max voltaire - can you tell our other DISH customers when your case took place?
~jean max voltaire: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~jean max voltaire a list of common DISH problems)
~jean max voltaire: "Lower My Bill" was why I was trying to call.
~jean max voltaire's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jean max voltaire: PLEASE PEOPLE STAY AWAY FROM DISH NETWORK. THEY WILL LIE TO YOU AND MAKE YOU A LOT OF PROMISES JUST TO GET YOU TO SIGN UP WITH THEM. WHEN I SING UP WITH DISH, THEY TOLD TO BUY A BOX FROM THEM, WHICH WOULD I ALLOW ME TO GET LOCAL CHANNELS. AFTER PURCHASING THE BOX FROM THEM, I COME TO FIND OUT THAT I WOULD NOT BE ABLE TO GET LOCAL CHANNELS. I CALLED THEM ABOUT THE SITUATION THEY TOLD ME THERE IS NOTHING THEY CAN DO ABOUT IT. WHEN I DECIDED TO CANCEL MY SERVICE WITH THEM BECAUSE OF THAT THEY WANT TO CHARGE ME AN EARLY CANCELLATION FEE. BAD BUSINESS AND BAD CUSTOMER SERVICE.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~jean max voltaire: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jean max voltaire: I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~jean max voltaire: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
~jean max voltaire: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jean max voltaire taken from his DISH customer service problem that occurred on November 19th, 2017.