DISH: My daughter was on my account and her and I had...
A DISH customer review by GetHuman user ~Patsy C Holmes from November 19th, 2017
Background on ~Patsy C Holmes's case
GetHuman: ~Patsy C Holmes - can you tell our other DISH customers when your case took place?
~Patsy C Holmes: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Patsy C Holmes a list of common DISH problems)
~Patsy C Holmes: "Overcharge on Account" was why I was trying to call.
~Patsy C Holmes's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patsy C Holmes: My daughter was on my account and her and I had a falling out and I wanted to cancel her service. I was told that I wouldn't be charged a cancellation fee even though I had * months left. I was very happy about that because I would have just kept the service on and just had the minimum package, but they were understanding. I was sent a box for the equipment to send back. I didn't hear anything for months and then they tried to charge my account. My bank notified me and I called. They informed me that they tried to charge for the remaining months left on the contract and since my bank didn't allow the charge to go through they sent it to collections. I'm very disappointed and will never have dish again. I will also tell everyone I know that dish network is a bad company.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Patsy C Holmes: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patsy C Holmes: I'd give them a one out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Patsy C Holmes: For that I would say four out of five.
GetHuman: And finally- any advice for other DISH customers?
~Patsy C Holmes: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patsy C Holmes taken from his DISH customer service problem that occurred on November 14th, 2017.