DISH: First-line responder was polite but had heavy S...

A DISH customer review by GetHuman user ~Rev Ray from November 20th, 2017

Background on ~Rev Ray's case

GetHuman: ~Rev Ray - can you tell our other DISH customers when your case took place?
~Rev Ray: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to DISH, and if so, how?
~Rev Ray: I used the 800-333-3474 number I found for on the GetHuman DISH customer phone number page I was on: DISH Customer Service Phone Number
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Rev Ray a list of common DISH problems)
~Rev Ray: "Lower My Bill" was why I was trying to call.

~Rev Ray's review of DISH customer service

GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rev Ray: First-line responder was polite but had heavy SEAsian accent. Xferred to expert, who was an eagle! Eagle solved problem in * minutes! Eagle was American English speaker.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Rev Ray: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rev Ray: I'd give them a two out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Rev Ray: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
~Rev Ray: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rev Ray taken from his DISH customer service problem that occurred on November 10th, 2017.

DISH

2.56 of 5 stars | 244 reviews

~Rev Ray's DISH Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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