DSW: Horrible ... Horrible ... Horrible I talked to...
A DSW customer review by GetHuman user ~dswsucks from November 19th, 2017
Background on ~dswsucks's case
GetHuman: ~dswsucks - can you tell our other DSW customers when your case took place?
~dswsucks: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to DSW, and if so, how?
GetHuman: And which of these common DSW customer issues best describes the reason you wanted to talk to them?
(Shows ~dswsucks a list of common DSW problems)
~dswsucks: "Cancel order" was why I was trying to call.
~dswsucks's review of DSW customer service
GetHuman: So how would you sum up your experience for GetHuman's DSW customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dswsucks: Horrible ... Horrible ... Horrible I talked to a DSW employee on the chatg line to complain that I had purchased shoes on black friday and not gotten the discount that they had offered the following day! The person on the chat was nice enough and put a credit on my account of $** which is what I would have saved. That made a total of $** because they had given me a $** reward as a new customer! I saw these rewards on my account. It was my understanding that the promotion was still going on so I looked through the shoes on line and picked out * more pairs but when I tried to pay, the code did not work. I then talked to someone again on chat and they asked me if I wanted them to try and get me the discount however after holding for more than ** minutes, I was told that there was nothing that they could do! I then called customer service and after waiting more than ** finally talked to someone who then got a supervior for me ** more minues later. In the end, I was mad that I had sp
GetHuman: Let's quantify your experience contacting DSW. On a scale of 1 to 5, how easy is it go get help on a DSW problem?
~dswsucks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dswsucks: I'd give them a five out of five on communication.
GetHuman: And what about DSW's ability to quickly and effectively address your problem?
~dswsucks: For that I would say two out of five.
GetHuman: And finally- any advice for other DSW customers?
~dswsucks: Call them early in the day or late. Don't forget any personal or account information you might need for DSW to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dswsucks taken from his DSW customer service problem that occurred on November 11th, 2017.