Debenhams: Its actually * days I've been waiting for an em...
A Debenhams customer review by GetHuman user ~Jen from November 7th, 2017
Background on ~Jen's case
GetHuman: ~Jen - can you tell our other Debenhams customers when your case took place?
~Jen: Yeah. It was morning, on November 3rd.
GetHuman: Did you reach out to Debenhams, and if so, how?
GetHuman: And which of these common Debenhams customer issues best describes the reason you wanted to talk to them?
(Shows ~Jen a list of common Debenhams problems)
~Jen: "Returns" was why I was trying to contact.
~Jen's review of Debenhams customer service
GetHuman: So how would you sum up your experience for GetHuman's Debenhams customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jen: Its actually * days I've been waiting for an email response. I can't afford to sit on hold. Basically I emailed to amend an order. They made a mistake when amending it and now it is being delivered to the wrong place. The generic email I got when I pointed this out implied it was my flaut and there was nothing they could do. Very impersonal. Also - although money taken from my account some stuff not in stock on the order - a week later. What have they been doing with my money for that week. I hear from others that it can take weeks to be refunded. Compared to other stores which have up to date stock info and take responsibility for their mistakes, Debenhams are very disappointing.
GetHuman: Let's quantify your experience contacting Debenhams. On a scale of 1 to 5, how easy is it go get help on a Debenhams problem?
~Jen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jen: I'd give them a one out of five on communication.
GetHuman: And what about Debenhams's ability to quickly and effectively address your problem?
~Jen: For that I would say one out of five.
GetHuman: And finally- any advice for other Debenhams customers?
~Jen: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Debenhams to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jen taken from his Debenhams customer service problem that occurred on November 3rd, 2017.