Debenhams: Query (trouble accessing payment page online) q...
A Debenhams customer review by GetHuman user ~anon from November 17th, 2017
Background on ~anon's case
GetHuman: ~anon - can you tell our other Debenhams customers when your case took place?
~anon: Yes. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Debenhams, and if so, how?
GetHuman: And which of these common Debenhams customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common Debenhams problems)
~anon: "Track order" was why I was trying to contact.
~anon's review of Debenhams customer service
GetHuman: So how would you sum up your experience for GetHuman's Debenhams customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: Query (trouble accessing payment page online) quickly dealt with and alternatives offered.Though not suitable,the customer service advisor went away to find out if there was a reported incident relating to this.There wasn't any.Though not desired outcome,happy with service.
GetHuman: Let's quantify your experience contacting Debenhams. On a scale of 1 to 5, how easy is it go get help on a Debenhams problem?
~anon: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a one out of five on communication.
GetHuman: And what about Debenhams's ability to quickly and effectively address your problem?
~anon: For that I would say two out of five.
GetHuman: And finally- any advice for other Debenhams customers?
~anon: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Debenhams to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his Debenhams customer service problem that occurred on November 8th, 2017.