Debenhams: Sales advisor was not helpful, she didnt know w...
A Debenhams customer review by GetHuman user ~emma from November 19th, 2017
Background on ~emma's case
GetHuman: ~emma - can you tell our other Debenhams customers when your case took place?
~emma: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Debenhams, and if so, how?
GetHuman: And which of these common Debenhams customer issues best describes the reason you wanted to talk to them?
(Shows ~emma a list of common Debenhams problems)
~emma: "Overcharge/Strange charge" was why I was trying to contact.
~emma's review of Debenhams customer service
GetHuman: So how would you sum up your experience for GetHuman's Debenhams customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~emma: Sales advisor was not helpful, she didnt know what she was doing so sent me up and down between different floors. Called over a couple different members of staff. I didnt have the time for all the faffing. I only wished to return something I got half on giftcard and half with cash. And when buying the item I was not tokd that all the money had to go back on giftcard. Very poor servive to make people HAVE TO spend in your store
GetHuman: Let's quantify your experience contacting Debenhams. On a scale of 1 to 5, how easy is it go get help on a Debenhams problem?
~emma: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~emma: I'd give them a one out of five on communication.
GetHuman: And what about Debenhams's ability to quickly and effectively address your problem?
~emma: For that I would say two out of five.
GetHuman: And finally- any advice for other Debenhams customers?
~emma: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Debenhams to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~emma taken from his Debenhams customer service problem that occurred on November 16th, 2017.