Debenhams: They admitted that their website had erroneousl...
A Debenhams customer review by GetHuman user GetHuman-224099 from November 17th, 2017
Background on GetHuman-224099's case
GetHuman: GetHuman-224099 - can you tell our other Debenhams customers when your case took place?
GetHuman-224099: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to Debenhams, and if so, how?
GetHuman: And which of these common Debenhams customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-224099 a list of common Debenhams problems)
GetHuman-224099: "Make a purchase" was why I was trying to contact.
GetHuman-224099's review of Debenhams customer service
GetHuman: So how would you sum up your experience for GetHuman's Debenhams customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-224099: They admitted that their website had erroneously sent delivery to non-address - * emails & * phone calls later - total of * hours lost time they cancelled my order - even though I still wanted it. The guy I spoke to said it was customers like me who kept him in a job. Unbelievable. John Lewis all the way for me now - I have been a gold card customer for ** years too!!!
GetHuman: Let's quantify your experience contacting Debenhams. On a scale of 1 to 5, how easy is it go get help on a Debenhams problem?
GetHuman-224099: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-224099: I'd give them a two out of five on communication.
GetHuman: And what about Debenhams's ability to quickly and effectively address your problem?
GetHuman-224099: For that I would say three out of five.
GetHuman: And finally- any advice for other Debenhams customers?
GetHuman-224099: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Debenhams to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-224099 taken from his Debenhams customer service problem that occurred on November 11th, 2017.