Dell - Financial Services: has never honored the warranty and sold my acco...
A Dell - Financial Services customer review by GetHuman user ~bigdaddy from November 22nd, 2017
Background on ~bigdaddy's case
GetHuman: ~bigdaddy - can you tell our other Dell - Financial Services customers when your case took place?
~bigdaddy: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Dell - Financial Services, and if so, how?
GetHuman: And which of these common Dell - Financial Services customer issues best describes the reason you wanted to talk to them?
(Shows ~bigdaddy a list of common Dell - Financial Services problems)
~bigdaddy: "Complaint" was why I was trying to call.
~bigdaddy's review of Dell - Financial Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Financial Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bigdaddy: has never honored the warranty and sold my account to MCM for collection to avoid fixing computer. shameful business practices.
GetHuman: Let's quantify your experience contacting Dell - Financial Services. On a scale of 1 to 5, how easy is it go get help on a Dell - Financial Services problem?
~bigdaddy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bigdaddy: I'd give them a one out of five on communication.
GetHuman: And what about Dell - Financial Services's ability to quickly and effectively address your problem?
~bigdaddy: For that I would say four out of five.
GetHuman: And finally- any advice for other Dell - Financial Services customers?
~bigdaddy: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Financial Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bigdaddy taken from his Dell - Financial Services customer service problem that occurred on November 18th, 2017.