Dell - Returns: Put in * calls to Dell total to try to return a...
A Dell - Returns customer review by GetHuman user GetHuman-172351 from November 25th, 2017
Background on GetHuman-172351's case
GetHuman: GetHuman-172351 - can you tell our other Dell - Returns customers when your case took place?
GetHuman-172351: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Dell - Returns, and if so, how?
GetHuman: And which of these common Dell - Returns customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-172351 a list of common Dell - Returns problems)
GetHuman-172351: "Technical support" was why I was trying to call.
GetHuman-172351's review of Dell - Returns customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Returns customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-172351: Put in * calls to Dell total to try to return a brand new laptop. Finally this number did the trick. Had to wait a very very long time but they finally took the return and gave me a shipping label. **Thought Dell was a reputable company, but after experiencing their customer service delays, multiple call-transferring, reps hanging up on me, and general avoidance tactics, NEVER AGAIN.
GetHuman: Let's quantify your experience contacting Dell - Returns. On a scale of 1 to 5, how easy is it go get help on a Dell - Returns problem?
GetHuman-172351: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-172351: I'd give them a one out of five on communication.
GetHuman: And what about Dell - Returns's ability to quickly and effectively address your problem?
GetHuman-172351: For that I would say one out of five.
GetHuman: And finally- any advice for other Dell - Returns customers?
GetHuman-172351: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Returns to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-172351 taken from his Dell - Returns customer service problem that occurred on November 18th, 2017.