Delta/Porter Cable: Hi, I have purchased * of the ** volt max drive...
A Delta/Porter Cable customer review by GetHuman user ~bigblue from November 24th, 2017
Background on ~bigblue's case
GetHuman: ~bigblue - can you tell our other Delta/Porter Cable customers when your case took place?
~bigblue: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Delta/Porter Cable, and if so, how?
GetHuman: And which of these common Delta/Porter Cable customer issues best describes the reason you wanted to talk to them?
(Shows ~bigblue a list of common Delta/Porter Cable problems)
~bigblue: "Repairs" was why I was trying to call.
~bigblue's review of Delta/Porter Cable customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta/Porter Cable customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bigblue: Hi, I have purchased * of the ** volt max driver's ,* is about ** months old and the other is less than *, both bought at Lowe's with extended warranty, both have the same issue with a gear or something along the nature, I have taken both to Lowe's because I was told that no matter what happens, I could bring it in and they would exchange them no questions asked, that was the whole reason for the extended warranty, but as it turns out im told that they can't do anything until the manufacturer's warranty runs out, really disappointed with the service from both parties, i have spent well over $*** on the drivers, extra batteries, * chargers and bogus insurance, and trying to contact porter cable is like trying to contact the irs, extremely disappointed, S.L., Vero Beach Florida
GetHuman: Let's quantify your experience contacting Delta/Porter Cable. On a scale of 1 to 5, how easy is it go get help on a Delta/Porter Cable problem?
~bigblue: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bigblue: I'd give them a three out of five on communication.
GetHuman: And what about Delta/Porter Cable's ability to quickly and effectively address your problem?
~bigblue: For that I would say five out of five.
GetHuman: And finally- any advice for other Delta/Porter Cable customers?
~bigblue: Call them early in the day or late. Don't forget any personal or account information you might need for Delta/Porter Cable to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bigblue taken from his Delta/Porter Cable customer service problem that occurred on November 18th, 2017.