Detroit Edison (DTE): The worst company ever, so many billing errors...
A Detroit Edison (DTE) customer review by GetHuman user ~kay911 from October 31st, 2017
Background on ~kay911's case
GetHuman: ~kay911 - can you tell our other Detroit Edison (DTE) customers when your case took place?
~kay911: Yes. It was evening, on October 25th.
GetHuman: Did you reach out to Detroit Edison (DTE), and if so, how?
GetHuman: And which of these common Detroit Edison (DTE) customer issues best describes the reason you wanted to talk to them?
(Shows ~kay911 a list of common Detroit Edison (DTE) problems)
~kay911: "Lower my bill" was why I was trying to call.
~kay911's review of Detroit Edison (DTE) customer service
GetHuman: So how would you sum up your experience for GetHuman's Detroit Edison (DTE) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kay911: The worst company ever, so many billing errors and they won't fix them. Everyone is being charged a "ENERGY OPTIMIZATION" fee of a $*.** every month and DTE Energy stop the program in Feb **** that that money was used for, so now the are ripping off a $*.** from over * million DTE Energy bill payers
GetHuman: Let's quantify your experience contacting Detroit Edison (DTE). On a scale of 1 to 5, how easy is it go get help on a Detroit Edison (DTE) problem?
~kay911: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kay911: I'd give them a five out of five on communication.
GetHuman: And what about Detroit Edison (DTE)'s ability to quickly and effectively address your problem?
~kay911: For that I would say five out of five.
GetHuman: And finally- any advice for other Detroit Edison (DTE) customers?
~kay911: Call them early in the day or late. Don't forget any personal or account information you might need for Detroit Edison (DTE) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kay911 taken from his Detroit Edison (DTE) customer service problem that occurred on October 25th, 2017.