Detroit Edison (DTE): * days on wait... when connected "sorry we can...

A Detroit Edison (DTE) customer review by GetHuman user ~rmac from November 8th, 2017

Background on ~rmac's case

GetHuman: ~rmac - can you tell our other Detroit Edison (DTE) customers when your case took place?
~rmac: Yeah. It was evening, on November 3rd.
GetHuman: Did you reach out to Detroit Edison (DTE), and if so, how?
~rmac: I used the 800-477-4747 number I found for on the GetHuman Detroit Edison (DTE) customer phone number page I was on: Detroit Edison (DTE) Customer Service Phone Number
GetHuman: And which of these common Detroit Edison (DTE) customer issues best describes the reason you wanted to talk to them?
(Shows ~rmac a list of common Detroit Edison (DTE) problems)
~rmac: "Complaint" was why I was trying to call.

~rmac's review of Detroit Edison (DTE) customer service

GetHuman: So how would you sum up your experience for GetHuman's Detroit Edison (DTE) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rmac: * days on wait... when connected "sorry we can't change the name on your account... I must come in or provide legal documents including my SSN via USPS." **DTE your customer service? is electricifing!
GetHuman: Let's quantify your experience contacting Detroit Edison (DTE). On a scale of 1 to 5, how easy is it go get help on a Detroit Edison (DTE) problem?
~rmac: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rmac: I'd give them a five out of five on communication.
GetHuman: And what about Detroit Edison (DTE)'s ability to quickly and effectively address your problem?
~rmac: For that I would say five out of five.
GetHuman: And finally- any advice for other Detroit Edison (DTE) customers?
~rmac: Call them early in the day or late. Don't forget any personal or account information you might need for Detroit Edison (DTE) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rmac taken from his Detroit Edison (DTE) customer service problem that occurred on November 3rd, 2017.

Detroit Edison (DTE)

5.00 of 5 stars | 11 reviews

~rmac's Detroit Edison (DTE) Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Detroit Edison (DTE), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Detroit Edison (DTE) in any way.

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