Detroit Edison (DTE): Great help DTE & GetHuman. Thank you.
A Detroit Edison (DTE) customer review by GetHuman user GetHuman-janetbr from December 4th, 2017
Background on GetHuman-janetbr's case
GetHuman: GetHuman-janetbr - can you tell our other Detroit Edison (DTE) customers when your case took place?
GetHuman-janetbr: Yes. It was evening, on December 2nd.
GetHuman: Did you reach out to Detroit Edison (DTE), and if so, how?
GetHuman: And which of these common Detroit Edison (DTE) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-janetbr a list of common Detroit Edison (DTE) problems)
GetHuman-janetbr: "Change appointment" was why I was trying to call.
GetHuman-janetbr's review of Detroit Edison (DTE) customer service
GetHuman: So how would you sum up your experience for GetHuman's Detroit Edison (DTE) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-janetbr: Great help DTE & GetHuman. Thank you.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-janetbr: The GetHuman technique worked. I barely waited. The person who helped me was gracious and as helpful as she could be in an ongoing and complex situation: replacement of all gas lines.
GetHuman: Let's quantify your experience contacting Detroit Edison (DTE). On a scale of 1 to 5, how easy is it go get help on a Detroit Edison (DTE) problem?
GetHuman-janetbr: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-janetbr: I'd give them a five out of five on communication.
GetHuman: And what about Detroit Edison (DTE)'s ability to quickly and effectively address your problem?
GetHuman-janetbr: For that I would say five out of five.
GetHuman: And finally- any advice for other Detroit Edison (DTE) customers?
GetHuman-janetbr: Call them early in the day or late. Don't forget any personal or account information you might need for Detroit Edison (DTE) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-janetbr taken from his Detroit Edison (DTE) customer service problem that occurred on December 2nd, 2017.