DirecTV: Wait and wait, then get disconnected. How abou...
A DirecTV customer review by GetHuman user ~eugene floyd from November 14th, 2017
Background on ~eugene floyd's case
GetHuman: ~eugene floyd - can you tell our other DirecTV customers when your case took place?
~eugene floyd: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~eugene floyd a list of common DirecTV problems)
~eugene floyd: "Cancel Account" was why I was trying to call.
~eugene floyd's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eugene floyd: Wait and wait, then get disconnected. How about hiring people to deal with your customers instead of trying to get new business with all the t.v. commercials, if we had another option, we would not do business with them.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~eugene floyd: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eugene floyd: I'd give them a four out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~eugene floyd: For that I would say one out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~eugene floyd: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eugene floyd taken from his DirecTV customer service problem that occurred on November 10th, 2017.