When I originally ordered Directv, the agent as...
A DirecTV customer review by GetHuman user ~Unhappyinelpaso from November 23rd, 2017
Background on ~Unhappyinelpaso's case
GetHuman: ~Unhappyinelpaso - can you tell our other DirecTV customers when your case took place?
~Unhappyinelpaso: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappyinelpaso a list of common DirecTV problems)
~Unhappyinelpaso: "Cancel service" was why I was trying to call.
~Unhappyinelpaso's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappyinelpaso: When I originally ordered Directv, the agent asked what channels I like, after telling him, he recommended and signed me up for a package that didn't include half the channels I told him I watched. After that the installation technician didn't connect my receiver to the internet. Now, Directv told me that I have to pay FULL price to switch packages. REAL NICE SCAM!!!!
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Unhappyinelpaso: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappyinelpaso: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Unhappyinelpaso: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Unhappyinelpaso: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappyinelpaso taken from his DirecTV customer service problem that occurred on November 16th, 2017.