Direct Line Insurance: I range this number from my mobile ot renew my...
A Direct Line Insurance customer review by GetHuman user ~Bob from November 13th, 2017
Background on ~Bob's case
GetHuman: ~Bob - can you tell our other Direct Line Insurance customers when your case took place?
~Bob: Yes. It was evening, on November 9th.
GetHuman: Did you reach out to Direct Line Insurance, and if so, how?
GetHuman: And which of these common Direct Line Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob a list of common Direct Line Insurance problems)
~Bob: "Get insurance" was why I was trying to call.
~Bob's review of Direct Line Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Line Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob: I range this number from my mobile ot renew my insurance was on the phone for * mins and was charged ***£* pound for the call as it is a premimum number
GetHuman: Let's quantify your experience contacting Direct Line Insurance. On a scale of 1 to 5, how easy is it go get help on a Direct Line Insurance problem?
~Bob: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob: I'd give them a four out of five on communication.
GetHuman: And what about Direct Line Insurance's ability to quickly and effectively address your problem?
~Bob: For that I would say three out of five.
GetHuman: And finally- any advice for other Direct Line Insurance customers?
~Bob: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Line Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob taken from his Direct Line Insurance customer service problem that occurred on November 9th, 2017.