Direct Line Insurance: The most frightening thing about finding out Di...
A Direct Line Insurance customer review by GetHuman user ~Nowvoyager. from November 2nd, 2017
Background on ~Nowvoyager.'s case
GetHuman: ~Nowvoyager. - can you tell our other Direct Line Insurance customers when your case took place?
~Nowvoyager.: Yes I can. It was late at night, on October 28th.
GetHuman: Did you reach out to Direct Line Insurance, and if so, how?
GetHuman: And which of these common Direct Line Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Nowvoyager. a list of common Direct Line Insurance problems)
~Nowvoyager.: "Overcharge/Strange charge" was why I was trying to call.
~Nowvoyager.'s review of Direct Line Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Line Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nowvoyager.: The most frightening thing about finding out Direct Line will not pay out for my daughters stolen possessions whilst she was in Egypt is that I now realise if she had been taken seriously ill whilst out there alone, she would basically have been in a foreign country with no reputable insurance. I can't even say it was cheap insurance as the premium I paid was quite steep.*One of the worst experiances of her life was spending * hours in an Egptian Police station (men spitting etc) trying to get a police report as this was required.*Do they honestly think an ** year old girl in a strange country is going to put herself through that to con them out of *£***. Basically yes, they do and feel this is a fraudulent claim.*So let me shout it from the roof tops, Please don't go near DIRECT LINE, THEY ARE NOT A TRUSTWORTHY COMPANY, THEY WILL TAKE YOUR MONEY BUT NOT GIVE THE SUPPORT OR SERVICE YOU THINK YOU HAVE PAID FOR.*I wont ever go with them again and wonder if Mr Fry and Mr Merton know what
GetHuman: Let's quantify your experience contacting Direct Line Insurance. On a scale of 1 to 5, how easy is it go get help on a Direct Line Insurance problem?
~Nowvoyager.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nowvoyager.: I'd give them a three out of five on communication.
GetHuman: And what about Direct Line Insurance's ability to quickly and effectively address your problem?
~Nowvoyager.: For that I would say four out of five.
GetHuman: And finally- any advice for other Direct Line Insurance customers?
~Nowvoyager.: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Line Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nowvoyager. taken from his Direct Line Insurance customer service problem that occurred on October 28th, 2017.