Well, Dotster does not seem to be very reliable...

A Dotster customer review by GetHuman user ~mesentsev from November 10th, 2017

Background on ~mesentsev's case

GetHuman: ~mesentsev - can you tell our other Dotster customers when your case took place?
~mesentsev: Sure. It was afternoon, on November 5th.
GetHuman: Did you reach out to Dotster, and if so, how?
~mesentsev: I used the 800-401-5250 number I found for on the GetHuman Dotster customer phone number page I was on: Dotster Customer Service Phone Number
GetHuman: And which of these common Dotster customer issues best describes the reason you wanted to talk to them?
(Shows ~mesentsev a list of common Dotster problems)
~mesentsev: "Overcharge/Strange charge" was why I was trying to call.

~mesentsev's review of Dotster customer service

GetHuman: So how would you sum up your experience for GetHuman's Dotster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mesentsev: Well, Dotster does not seem to be very reliable host. They do not notify customers of their policy changes and can lock an account without a formal reason. In addition, they do not keep records in files and their customer support team never could solve my problems.
GetHuman: Let's quantify your experience contacting Dotster. On a scale of 1 to 5, how easy is it go get help on a Dotster problem?
~mesentsev: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mesentsev: I'd give them a one out of five on communication.
GetHuman: And what about Dotster's ability to quickly and effectively address your problem?
~mesentsev: For that I would say one out of five.
GetHuman: And finally- any advice for other Dotster customers?
~mesentsev: Call them early in the day or late. Don't forget any personal or account information you might need for Dotster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mesentsev taken from his Dotster customer service problem that occurred on November 5th, 2017.

Dotster

1.00 of 5 stars | 5 reviews

~mesentsev's Dotster Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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