Dyson: Customer service is rude and unhelpful. Ordere...
A Dyson customer review by GetHuman user ~Disappointed in Nebraska from November 3rd, 2017
Background on ~Disappointed in Nebraska's case
GetHuman: ~Disappointed in Nebraska - can you tell our other Dyson customers when your case took place?
~Disappointed in Nebraska: Yup. It was morning, on November 2nd.
GetHuman: Did you reach out to Dyson, and if so, how?
GetHuman: And which of these common Dyson customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed in Nebraska a list of common Dyson problems)
~Disappointed in Nebraska: "Repair" was why I was trying to call.
~Disappointed in Nebraska's review of Dyson customer service
GetHuman: So how would you sum up your experience for GetHuman's Dyson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed in Nebraska: Customer service is rude and unhelpful. Ordered a replacement head and then read it may be covered by warranty. Tried to cancel the order and get it covered under warranty and it was impossible. They couldn't cancel it because it had already shipped and couldn't credit my account back then tried to find a way out of covering it under warranty by claiming neglect. The part shipped a week later than what I was told and I still paid for it. For the money I spent on this machine I expected much better customer service and support. Designed by "engineers and scientists" my ***. More like scam artists. Done with Dyson after this experience.
GetHuman: Let's quantify your experience contacting Dyson. On a scale of 1 to 5, how easy is it go get help on a Dyson problem?
~Disappointed in Nebraska: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed in Nebraska: I'd give them a five out of five on communication.
GetHuman: And what about Dyson's ability to quickly and effectively address your problem?
~Disappointed in Nebraska: For that I would say five out of five.
GetHuman: And finally- any advice for other Dyson customers?
~Disappointed in Nebraska: Call them early in the day or late. Don't forget any personal or account information you might need for Dyson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed in Nebraska taken from his Dyson customer service problem that occurred on November 2nd, 2017.