Dyson: Excellent customer service. Small wait as it wa...
A Dyson customer review by GetHuman user ~emma from November 12th, 2017
Background on ~emma's case
GetHuman: ~emma - can you tell our other Dyson customers when your case took place?
~emma: Sure. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Dyson, and if so, how?
GetHuman: And which of these common Dyson customer issues best describes the reason you wanted to talk to them?
(Shows ~emma a list of common Dyson problems)
~emma: "Complaint" was why I was trying to call.
~emma's review of Dyson customer service
GetHuman: So how would you sum up your experience for GetHuman's Dyson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~emma: Excellent customer service. Small wait as it was busy but got straight through to a HUMAN and got call out for * days later. The guy was professional and got it fixed at no charge. DYSON CS great all round!
GetHuman: Let's quantify your experience contacting Dyson. On a scale of 1 to 5, how easy is it go get help on a Dyson problem?
~emma: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~emma: I'd give them a five out of five on communication.
GetHuman: And what about Dyson's ability to quickly and effectively address your problem?
~emma: For that I would say five out of five.
GetHuman: And finally- any advice for other Dyson customers?
~emma: Call them early in the day or late. Don't forget any personal or account information you might need for Dyson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~emma taken from his Dyson customer service problem that occurred on November 5th, 2017.