E-ZPass Virginia: I had a question but after waiting and waiting...
A E-ZPass Virginia customer review by GetHuman user ~hrbshaw from November 20th, 2017
Background on ~hrbshaw's case
GetHuman: ~hrbshaw - can you tell our other E-ZPass Virginia customers when your case took place?
~hrbshaw: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to E-ZPass Virginia, and if so, how?
GetHuman: And which of these common E-ZPass Virginia customer issues best describes the reason you wanted to talk to them?
(Shows ~hrbshaw a list of common E-ZPass Virginia problems)
~hrbshaw: "Overcharge/Strange charge" was why I was trying to call.
~hrbshaw's review of E-ZPass Virginia customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass Virginia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hrbshaw: I had a question but after waiting and waiting I hung up. I would like to know*which EZPass goes on which car? I hav two cars.*I
GetHuman: Let's quantify your experience contacting E-ZPass Virginia. On a scale of 1 to 5, how easy is it go get help on a E-ZPass Virginia problem?
~hrbshaw: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hrbshaw: I'd give them a three out of five on communication.
GetHuman: And what about E-ZPass Virginia's ability to quickly and effectively address your problem?
~hrbshaw: For that I would say four out of five.
GetHuman: And finally- any advice for other E-ZPass Virginia customers?
~hrbshaw: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass Virginia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hrbshaw taken from his E-ZPass Virginia customer service problem that occurred on November 11th, 2017.