Ebates Shopping.com: This is my third attempt to contact customer Se...
A Ebates Shopping.com customer review by GetHuman user ~Judesinthemood from November 13th, 2017
Background on ~Judesinthemood's case
GetHuman: ~Judesinthemood - can you tell our other Ebates Shopping.com customers when your case took place?
~Judesinthemood: Yes I can. It was evening, on November 7th.
GetHuman: Did you reach out to Ebates Shopping.com, and if so, how?
GetHuman: And which of these common Ebates Shopping.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Judesinthemood a list of common Ebates Shopping.com problems)
~Judesinthemood: "Cancel order" was why I was trying to call.
~Judesinthemood's review of Ebates Shopping.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Ebates Shopping.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Judesinthemood: This is my third attempt to contact customer Service. The first two attempts, online inquiries, yielded no response. The third attempt, by phone, was useless. No one answered, not even when I dialed the operator.
GetHuman: Let's quantify your experience contacting Ebates Shopping.com. On a scale of 1 to 5, how easy is it go get help on a Ebates Shopping.com problem?
~Judesinthemood: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Judesinthemood: I'd give them a four out of five on communication.
GetHuman: And what about Ebates Shopping.com's ability to quickly and effectively address your problem?
~Judesinthemood: For that I would say three out of five.
GetHuman: And finally- any advice for other Ebates Shopping.com customers?
~Judesinthemood: Call them early in the day or late. Don't forget any personal or account information you might need for Ebates Shopping.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Judesinthemood taken from his Ebates Shopping.com customer service problem that occurred on November 7th, 2017.