Electronic Arts: Product crashed. *.* hours with three tech sup...
A Electronic Arts customer review by GetHuman user ~Doc CC from November 15th, 2017
Background on ~Doc CC's case
GetHuman: ~Doc CC - can you tell our other Electronic Arts customers when your case took place?
~Doc CC: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows ~Doc CC a list of common Electronic Arts problems)
~Doc CC: "Banned Account" was why I was trying to contact.
~Doc CC's review of Electronic Arts customer service
GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doc CC: Product crashed. *.* hours with three tech support people. Still not working. Now, no answer on tech support line.**Useless.
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
~Doc CC: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doc CC: I'd give them a five out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
~Doc CC: For that I would say one out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
~Doc CC: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doc CC taken from his Electronic Arts customer service problem that occurred on November 8th, 2017.