Epson: I asked for help and instructions on downloadin...
A Epson customer review by GetHuman user ~Al Lindquist from November 19th, 2017
Background on ~Al Lindquist's case
GetHuman: ~Al Lindquist - can you tell our other Epson customers when your case took place?
~Al Lindquist: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Epson, and if so, how?
GetHuman: And which of these common Epson customer issues best describes the reason you wanted to talk to them?
(Shows ~Al Lindquist a list of common Epson problems)
~Al Lindquist: "Track an Order" was why I was trying to call.
~Al Lindquist's review of Epson customer service
GetHuman: So how would you sum up your experience for GetHuman's Epson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Al Lindquist: I asked for help and instructions on downloading online the sotware for a WF-*****all in one printer. I got no help. I do not have a CD*DVD drive to use the software disc provided with the printer.
GetHuman: Let's quantify your experience contacting Epson. On a scale of 1 to 5, how easy is it go get help on a Epson problem?
~Al Lindquist: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Al Lindquist: I'd give them a two out of five on communication.
GetHuman: And what about Epson's ability to quickly and effectively address your problem?
~Al Lindquist: For that I would say one out of five.
GetHuman: And finally- any advice for other Epson customers?
~Al Lindquist: Call them early in the day or late. Don't forget any personal or account information you might need for Epson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Al Lindquist taken from his Epson customer service problem that occurred on November 18th, 2017.